Custom & Warrenty

At https://brandwatchswiss.store, we offer exclusive custom watch services, including options in 18K gold and platinum, as well as gold and platinum plating. Please note that customized products are final sale and cannot be returned or exchanged.

For custom watch inquiries, please contact us via WhatsApp at +14588369139.

2-Year Complimentary Warranty
All watches valued over $900 purchased on our site include a 2-year warranty at no extra charge. Our certified watchmakers bring over 20 years of experience to ensure the quality of your timepiece. This warranty is a complimentary service for https://brandwatchswiss.store customers.

Coverage Overview
Our warranty covers manufacturing defects but does not include intentional damage or general wear like scratches. Always ensure the crown is securely tightened to avoid water damage, as issues caused by an unsecured crown are not covered.

Claiming Your Warranty
To file a warranty claim, please email us your tracking number after your product ships. Packages sent without prior notification will be returned.

If your watch cannot be repaired, we will send you an identical replacement. If that model is out of stock, you can choose another product of equal value. We aim to resolve most manufacturing defects quickly.

For your security, please insure your returns, as we are not responsible for shipping damages. Intentional crown/stem damage is not covered unless it results from a manufacturing defect.

Repairs typically take 1-2 weeks and are subject to a final inspection before returning.